privacy policy

Prestige Pets ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website [prestigepetsfl.com] (the "Site") and engage in our pet care services.  Please read this Privacy Policy to learn how we treat your personal information. 

By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use and share your information in the ways described in this Privacy Policy.  

Remember that your use of our Services is at all times subject to our Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Service. 

We collect the following types of information when you visit our Site or use our services:

Personal Information:

• Client Information: When you book pet sitting services, we collect personal details such as your name, email address, and phone number.
• Pet Information: We collect details about your pets, including their names, breed, medical conditions, and specific care requirements to provide tailored services.

Non-Personal Information:

• Usage Data: We collect information about how you interact with our Site, including the pages you visit, the time spent on each page, and other browsing activity.
• Cookies: Our Site may use cookies to improve your user experience and track analytics data. You can manage your cookie preferences in your browser settings.

We use the information we collect for the following purposes:

• Providing Services: To provide you with the requested pet sitting services, including scheduling and pet care details.
• Communication: To communicate with you regarding service updates, reminders, and other information related to our services.
• Improvement of Services: To analyze usage data to enhance the functionality and user experience of our Site and services.

We take your privacy seriously and employ various measures to safeguard your personal information:

• Encryption: Your personal details are transmitted securely using encryption technologies.
• Access Control: Access to your information is restricted to authorized personnel only, and we implement strict security protocols to prevent unauthorized access.
• Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share personal information with third-party service providers (such as contractors) who assist with delivering our services.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, including responding to subpoenas or government requests.

You have the following rights regarding your personal information:

• Access and Correction: You can request access to or correction of the personal information we have collected about you.
• Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe link in the email or contacting us directly.
• Cookies: You can control the use of cookies through your browser settings, though disabling cookies may impact your experience on our Site.

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that we have collected personal information from a child under 13, please contact us immediately, and we will take steps to remove the information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Prestige Pets
Email: hampton@prestigepetsfl.com
Phone: 904-557-6161

Effective Date: January 12, 2025