TERMS OF SERVICE

By accessing or using the services provided by Prestige Pets ("we," "us," or "our") through our website [prestigepetsfl.com] (the "Site") or through any other platform or interaction, you ("Client," "you," or "your") agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, you must not access or use the Services or book pet care services with us.

By using the Prestige Pets services (the "Services"), including browsing or making bookings through the Site or engaging in any of our pet care services (pet sitting, dog walking, etc.), you agree to abide by these Terms. If you do not agree with these Terms, you are not permitted to access or use our Services.

You represent and warrant that you are at least 18 years of age, or if you are under 18, that you are using the Services with the consent of your parent or legal guardian. You agree to comply with all applicable laws and regulations in connection with your use of the Services.

To use certain services, such as booking pet sitting or dog walking, you may need to provide personal details like your name, contact information, and pet care requirements. You agree to provide accurate, complete, and current information and keep this information updated as needed. You are solely responsible for all activities that occur under your account, and you must keep your account credentials and password secure.

Prestige Pets offers the following services:

• Pet Sitting: Personalized care for your pets in your absence, ensuring their comfort and safety.
• Dog Walking: Scheduled walks and physical activity for your pets to keep them active.
• Overnight Stays: Providing care for pets overnight, maintaining their familiar environment.
• Specialized Care: Tailored services for pets with specific health, medical, or behavioral needs.

By using our services, you agree to:

• Provide Accurate Information: Supply accurate information regarding your pets, including any medical conditions or special care needs.
• Payment: Payment for services is due at the time of service booking. You are responsible for any applicable charges related to service bookings.
• Access: You must ensure that our pet specialists have access to your home and any necessary pet care supplies (e.g., food, medications, leashes, etc.).
• Compliance: You agree to comply with applicable laws related to the care of your pets and the use of our services.

• Service Fees: Our fees are outlined at the time of booking. Prices for services may vary based on factors such as duration, special care requirements, or location.
• Cancellation Policy:
  • Cancellations made less than 24 hours before the scheduled service will incur a 100% charge of the total service fee.
  • Cancellations made less than one week before the scheduled service but more than 24 hours in advance will incur a 50% charge of the total service fee.
  • Cancellations made within two weeks of the scheduled service but more than one week in advance will incur a 25% charge of the total service fee.
  • Cancellations made outside of two weeks will not incur any charges.
• Payment Methods: We accept Zelle, Apple Pay, Cash, Check, and ACH Wire Transfer.

By submitting any information or media (including photos, pet care details, etc.) to the Site or in connection with the Services, you grant Prestige Pets a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content for business purposes related to the services.

• General Disclaimer: While we take great care in providing our services, Prestige Pets is not liable for any damages, injuries, or loss to your pets, property, or home unless caused by gross negligence or willful misconduct on the part of our team.
• Health Emergencies: In the event of a health emergency, we will attempt to contact you or your emergency contact. If we cannot reach you, we are authorized to take necessary actions, including contacting a veterinarian, at your expense.
• Damage to Property: While providing services, if any damage occurs to your property or belongings, we are not responsible unless it results from intentional damage or gross negligence by a Prestige Pets specialist.

We respect your privacy and will not disclose any personal or pet-related information to third parties without your explicit consent, except as required by law or in the event of an emergency.

• Binding Arbitration: Except for disputes involving intellectual property rights, all disputes between you and us shall be resolved by binding arbitration in Nassau County, Florida. You agree to waive your right to participate in any class action lawsuit or class-wide arbitration.
• Arbitration Procedure: Disputes will be resolved by a neutral arbitrator selected by both parties. The arbitration will take place in Nassau County, Florida, and be governed by the Federal Arbitration Act.
• Waiver of Jury Trial: By agreeing to arbitration, you waive any right to a jury trial.

We reserve the right to update, modify, or replace these Terms at any time. Changes will be posted on this page, and it is your responsibility to review the Terms periodically. Continued use of the Services after changes are posted will constitute acceptance of those changes.

If you have any questions about these Terms, please contact us at:

Prestige Pets
Email: hampton@prestigepetsfl.com
Phone: 904-557-6161

Effective Date: January 12, 2025